1. Information We Collect
When you register or use 4d888's services, we collect several categories of personal information to ensure the platform operates safely and in an orderly manner. This collection is carried out directly through registration forms and account activity, as well as automatically through website tracking technologies.
Information you provide directly:
- Full name as shown on your MyKad or other valid identity document
- Identity card number (MyKad) for age and identity verification purposes
- Active email address
- Mobile phone number
- E-wallet account information (Touch 'n Go eWallet, Boost, ShopeePay) or banking details for deposit and withdrawal purposes
- Username and password you create during registration
- Communication records with our customer support team
Information collected automatically:
- Your device's IP address when accessing the 4d888 website
- Type and version of web browser used
- Device information including operating system and unique device identifier
- Records of gaming activity, bets and financial transactions in the account
- Cookie data and session data while using the platform
- Records of access time, date and session duration
2. Purpose of Using Personal Information
The personal information we collect is used solely for legitimate purposes related to 4d888's operations. We do not use your data for any purpose that is unrelated to or contrary to your interests as a member.
The main purposes for which we use your personal information are as follows:
- Creating and managing your member account on the 4d888 platform
- Carrying out the identity verification process (KYC — Know Your Customer) as required by international licensing
- Processing deposits via DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay and cryptocurrency, as well as withdrawals within 30 minutes to 3 hours
- Detecting and preventing fraud, money laundering and activities that breach the platform's Terms & Conditions
- Delivering important service communications such as transaction notifications and account updates
- Providing customer support via 24/7 live chat and email in Malay and English
- Analysing usage patterns to improve the overall functionality and performance of the platform
- Meeting reporting obligations to the relevant licensing authorities
- Sending you promotional information and bonus offers, subject to the communication preferences you set in your account
3. Information Sharing and Disclosure
4d888 does not sell, rent or trade members' personal information to any third party for their own commercial purposes. However, there are certain circumstances in which we may share your data with trusted parties, solely to enable the platform to function properly.
Sharing with service providers:
We work with carefully selected third-party service providers to carry out specific functions such as payment processing, identity verification, fraud prevention and technology infrastructure hosting. These providers are required to maintain data confidentiality and are only permitted to use your personal information for the purposes we specify.
Disclosures required by law:
- When required by a court order or direction from a competent authority
- To comply with international licensing requirements imposed on our operations
- For the purpose of investigating financial crimes, including cases of money laundering or fraud
- In emergency situations where disclosure is necessary to protect a person's life or safety
In all cases of sharing involving third parties, we ensure that appropriate confidentiality agreements are in place and that data is shared only to the extent necessary.
4. Data Security Measures
Protecting members' personal information is an operational priority we take very seriously. 4d888 invests in robust security infrastructure and regularly updates data protection procedures to address the constantly evolving landscape of cyber threats.
- All communication between your browser and 4d888's servers is protected with 256-bit SSL/TLS encryption
- Passwords are stored in hashed form using a strong cryptographic algorithm — we do not store passwords in plain text
- Two-factor authentication (2FA) is available as an additional layer of security for your account
- Continuous monitoring of suspicious activity on the platform to detect and block unauthorised access attempts
- Security assessments are conducted regularly by the internal technical team
- Access to databases containing members' personal information is restricted to authorised staff only
5. Cookies and Tracking Technologies
4d888 uses cookies and similar tracking technologies to improve the user experience on our platform. Cookies are small text files stored on your device when you browse our website.
Types of cookies we use:
- Essential Cookies: Required for basic website functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
- Performance Cookies: Collect information about how visitors use our website to help us improve the performance and content of the platform.
- Functional Cookies: Remember your preferences such as language, display settings and login information for ease of repeated use.
- Analytics Cookies: Used to understand aggregate platform usage patterns for the purpose of ongoing improvements.
You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions on the 4d888 platform and your overall user experience.
6. Your Rights as a User
As a 4d888 member, you have certain rights regarding the personal information we hold about you. We respect and facilitate the exercise of these rights in accordance with our operational capabilities and compliance requirements.
- Right of Access: You have the right to request a copy of the personal information we hold about you.
- Right of Rectification: If your personal information is inaccurate or out of date, you may request that we correct it.
- Right of Erasure: In certain circumstances, you may request that we delete your personal information, subject to any record-keeping obligations imposed on us.
- Right to Restriction of Processing: You may request that we limit the use of your personal information in certain circumstances.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
- Data Portability Right: You may request that your data be sent to you in a machine-readable format, where this is technically feasible.
To exercise any of the above rights, please contact the 4d888 customer support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe and inform you of the outcome.
7. Data Retention Period
4d888 retains your personal information only for as long as necessary to fulfil the purposes set out in this policy, or for as long as required by applicable licensing and legal obligations.
Generally, active account records are kept for the duration of your membership. After an account is closed, records relating to financial transactions, identity verification and service communications may be retained for an additional period to meet compliance requirements, fraud prevention needs and the resolution of any disputes that may arise.
Information collected for analytics and marketing purposes is retained for a shorter period or in a form that no longer identifies you personally once it is no longer needed for its original collection purpose.
When the retention period expires, we will securely delete or destroy your personal information in accordance with the data disposal procedures established by 4d888.
8. Changes to This Privacy Policy
4d888 reserves the right to amend or update this Privacy Policy from time to time in line with changes in business operations, licensing requirements, or developments in data protection best practices. Any material changes will be communicated to members via in-account notifications or email.
The effective date of the current version of this Privacy Policy is displayed at the top of this page. We encourage you to review this page periodically to stay informed about how your personal information is handled.
Your continued use of the 4d888 platform after changes to this Privacy Policy take effect will be considered your acceptance of the updated terms. If you do not agree with any changes, you may contact us to discuss further before making a decision about your account.
9. How to Contact Us
If you have any questions, concerns or complaints regarding how 4d888 handles your personal information, our team is ready to assist. We are committed to providing accurate and meaningful responses to every privacy enquiry we receive.
- Live Chat: Available 24/7 through the 4d888 platform in Malay and English — the fastest way to get a response
- Email: Send your privacy enquiries to us at [email protected]
When submitting a privacy rights enquiry, please include enough information to allow us to identify your account and understand your request accurately. This will help us process your request more quickly and effectively.